
Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its knowledge in terms of resources, documents, and people skills. In early 1998, it was believed that few enterprises actually had a comprehensive knowledge management practice (by any name) in operation. Advances in technology and the way we access and share information has changed that; many enterprises now have some kind of knowledge management framework in place. Knowledge management involves data mining and some method of operation to push information to users. Some vendors are offering products to help an enterprise inventory and access knowledge resources. The Lotus Knowledge Discovery System, for example, advertises that it can locate and organize relevant content and expertise required to address specific business tasks and projects. It will analyze the relationships between content, people, topics, and activity, and produce a knowledge map report, based on a point system, that can be shared.
This course is designed for people of all roles and disciplines that are new to the field of knowledge management or need to understand the whole picture. It is designed to bring people up to speed fast so they can participate in knowledge management initiatives in their organization.
Course Content:
- Introduction to Knowledge Management
- Knowledge and Learning
- Organizational Learning and Learning Organizations
- Organizational culture, change management and communities of practice.
- Enabling Technologies
- Knowledge Management Frameworks and Processes
- Knowledge Strategy
- Knowledge Management Assessment and Planning
- Knowledge Management Measurements and Methodologies
- Building a Business Case for Knowledge Management