Contenido
CompTIA A+ Certification (Windows 7)
Introducción
You will install, upgrade, repair, configure, optimize, troubleshoot, and perform preventative maintenance on basic personal computer hardware and operating systems.
The target student is anyone with basic computer user skills who is interested in obtaining a job as an IT professional or PC technician. In addition, this course will help prepare students to achieve a CompTIA A+ Certification.
Prerrequisitos
Students taking this course should have the following skills: end-user skills with Windows®-based personal computers, including the ability to: browse and search for information on the Internet; start up, shut down, and log on to a computer and network; run programs; and move, copy, delete, and rename files in Windows Explorer. Students should also have basic knowledge of computing concepts, including the difference between hardware and software; the functions of software components, such as the operating system, applications, and file systems; and the function of a computer network.
An introductory course in a Windows operating system, or equivalent skills and knowledge, is required. Students can take any one of the following Element K courses: Introduction to Personal Computers: Using Windows XP or Introduction to Personal Computers: Using Windows 7.
The following Element K courses are additionally recommended: Windows XP: Introduction or Microsoft® Windows 7: Level 1.
Upon successful completion of this course, students will be able to:
• identify the components of standard desktop personal computers.
• identify fundamental components and functions of personal computer operating systems.
• identify best practices followed by professional personal computer technicians.
• install and configure computer components.
• install and configure system components.
• maintain and troubleshoot peripheral components.
• troubleshoot system components.
• install and configure operating systems.
• maintain and troubleshoot installations of Microsoft Windows.
• identify network technologies.
• install and manage network connections.
• support laptops and portable computing devices.
• support printers.
• identify personal computer security concepts.
• support personal computer security.
Lesson 1: Personal Computer Components
Topic 1A: Personal Computer Components
Topic 1B: System Unit Components
Topic 1C: Storage Devices
Topic 1D: Personal Computer Connection Methods
Lesson 2: Operating System Fundamentals
Topic 2A: Personal Computer Operating Systems
Topic 2B: Windows User Interface Components
Topic 2C: Windows File System Management
Topic 2D: Windows System Management Tools
Lesson 3: PC Technician Professional Best Practices
Topic 3A: Tools of the Trade
Topic 3B: Electrical Safety
Topic 3C: Environmental Safety and Materials Handling
Topic 3D: Perform Preventative Maintenance
Topic 3E: Diagnostics and Troubleshooting
Topic 3F: Professionalism and Communication
Lesson 4: Installing and Configuring Peripheral Components
Topic 4A: Install and Configure Display Devices
Topic 4B: Install and Configure Input Devices
Topic 4C: Install and Configure Adapter Cards
Topic 4D: Install and Configure Multimedia Devices
Lesson 5: Installing and Configuring System Components
Topic 5A: Install and Configure Storage Devices
Topic 5B: Select and Install Power Supplies
Topic 5C: Select and Install Memory
Topic 5D: Select, Install, and Configure CPUs and Cooling System Units
Topic 5E: Install and Configure System Boards
Lesson 6: Maintaining and Troubleshooting Peripheral Components
Topic 6A: Troubleshoot Display Devices
Topic 6B: Maintain and Troubleshoot Input Devices
Topic 6C: Troubleshoot Adapter Cards
Topic 6D: Troubleshoot Multimedia Devices
Lesson 7: Troubleshooting System Components
Topic 7A: Troubleshoot Storage Devices
Topic 7B: Troubleshoot Power Supplies
Topic 7C: Troubleshoot Memory
Topic 7D: Troubleshoot CPUs and Cooling Systems
Topic 7E: Troubleshoot System Boards
Lesson 8: Installing and Configuring Operating Systems
Topic 8A: Install Microsoft Windows
Topic 8B: Upgrade Windows
Topic 8C: Add Devices to Windows
Topic 8D: Optimize Windows
Lesson 9: Maintaining and Troubleshooting Microsoft Windows
Topic 9A: Operating System Utilities
Topic 9B: Back Up Microsoft Windows
Topic 9C: Troubleshoot Microsoft Windows
Topic 9D: Recover Microsoft Windows
Lesson 10: Network Technologies
Topic 10A: Network Concepts
Topic 10B: Network Communications
Topic 10C: Network Connectivity
Topic 10D: Internet Technologies
Lesson 11: Installing and Managing Network Connections
Topic 11A: Create Network Connections
Topic 11B: Install and Configure Web Browsers
Topic 11C: Maintain and Troubleshoot Network Connections
Lesson 12: Supporting Laptops and Portable Computing Devices
Topic 12A: Laptop and Portable Computing Device Components
Topic 12B: Install and Configure Laptops and Portable Computing Devices
Topic 12C: Maintain and Troubleshoot Laptops and Portable Computing Devices
Lesson 13: Supporting Printers
Topic 13A: Printer Technologies
Topic 13B: Printer Components
Topic 13C: Printer Processes
Topic 13D: Install and Configure Printers
Topic 13E: Maintain and Troubleshoot Printers
Lesson 14: Personal Computer Security Concepts
Topic 14A: Security Fundamentals
Topic 14B: Security Protection Measures
Topic 14C: Data and Physical Security
Topic 14D: Wireless Security
Topic 14E: Social Engineering
Lesson 15: Supporting Personal Computer Security
Topic 15A: Install and Configure Security Measures
Topic 15B: Maintain and Troubleshoot Security Measures
Appendix A: Mapping Course Content to the CompTIA A+ Essentials (2009 Edition) 220-701 Exam Objectives
Appendix B: Mapping Course Content to the CompTIA A+ Practical Application (2009 Edition) 220-702 Exam Objectives
Appendix C: CompTIA A+ Acronyms
Appendix D: A Brief History of Personal Computers
CompTIA A+ Certification (Windows 7)
Introducción
You will install, upgrade, repair, configure, optimize, troubleshoot, and perform preventative maintenance on basic personal computer hardware and operating systems.
The target student is anyone with basic computer user skills who is interested in obtaining a job as an IT professional or PC technician. In addition, this course will help prepare students to achieve a CompTIA A+ Certification.
Prerrequisitos
Students taking this course should have the following skills: end-user skills with Windows®-based personal computers, including the ability to: browse and search for information on the Internet; start up, shut down, and log on to a computer and network; run programs; and move, copy, delete, and rename files in Windows Explorer. Students should also have basic knowledge of computing concepts, including the difference between hardware and software; the functions of software components, such as the operating system, applications, and file systems; and the function of a computer network.
An introductory course in a Windows operating system, or equivalent skills and knowledge, is required. Students can take any one of the following Element K courses: Introduction to Personal Computers: Using Windows XP or Introduction to Personal Computers: Using Windows 7.
The following Element K courses are additionally recommended: Windows XP: Introduction or Microsoft® Windows 7: Level 1.
Upon successful completion of this course, students will be able to:
• identify the components of standard desktop personal computers.
• identify fundamental components and functions of personal computer operating systems.
• identify best practices followed by professional personal computer technicians.
• install and configure computer components.
• install and configure system components.
• maintain and troubleshoot peripheral components.
• troubleshoot system components.
• install and configure operating systems.
• maintain and troubleshoot installations of Microsoft Windows.
• identify network technologies.
• install and manage network connections.
• support laptops and portable computing devices.
• support printers.
• identify personal computer security concepts.
• support personal computer security.
Lesson 1: Personal Computer Components
Topic 1A: Personal Computer Components
Topic 1B: System Unit Components
Topic 1C: Storage Devices
Topic 1D: Personal Computer Connection Methods
Lesson 2: Operating System Fundamentals
Topic 2A: Personal Computer Operating Systems
Topic 2B: Windows User Interface Components
Topic 2C: Windows File System Management
Topic 2D: Windows System Management Tools
Lesson 3: PC Technician Professional Best Practices
Topic 3A: Tools of the Trade
Topic 3B: Electrical Safety
Topic 3C: Environmental Safety and Materials Handling
Topic 3D: Perform Preventative Maintenance
Topic 3E: Diagnostics and Troubleshooting
Topic 3F: Professionalism and Communication
Lesson 4: Installing and Configuring Peripheral Components
Topic 4A: Install and Configure Display Devices
Topic 4B: Install and Configure Input Devices
Topic 4C: Install and Configure Adapter Cards
Topic 4D: Install and Configure Multimedia Devices
Lesson 5: Installing and Configuring System Components
Topic 5A: Install and Configure Storage Devices
Topic 5B: Select and Install Power Supplies
Topic 5C: Select and Install Memory
Topic 5D: Select, Install, and Configure CPUs and Cooling System Units
Topic 5E: Install and Configure System Boards
Lesson 6: Maintaining and Troubleshooting Peripheral Components
Topic 6A: Troubleshoot Display Devices
Topic 6B: Maintain and Troubleshoot Input Devices
Topic 6C: Troubleshoot Adapter Cards
Topic 6D: Troubleshoot Multimedia Devices
Lesson 7: Troubleshooting System Components
Topic 7A: Troubleshoot Storage Devices
Topic 7B: Troubleshoot Power Supplies
Topic 7C: Troubleshoot Memory
Topic 7D: Troubleshoot CPUs and Cooling Systems
Topic 7E: Troubleshoot System Boards
Lesson 8: Installing and Configuring Operating Systems
Topic 8A: Install Microsoft Windows
Topic 8B: Upgrade Windows
Topic 8C: Add Devices to Windows
Topic 8D: Optimize Windows
Lesson 9: Maintaining and Troubleshooting Microsoft Windows
Topic 9A: Operating System Utilities
Topic 9B: Back Up Microsoft Windows
Topic 9C: Troubleshoot Microsoft Windows
Topic 9D: Recover Microsoft Windows
Lesson 10: Network Technologies
Topic 10A: Network Concepts
Topic 10B: Network Communications
Topic 10C: Network Connectivity
Topic 10D: Internet Technologies
Lesson 11: Installing and Managing Network Connections
Topic 11A: Create Network Connections
Topic 11B: Install and Configure Web Browsers
Topic 11C: Maintain and Troubleshoot Network Connections
Lesson 12: Supporting Laptops and Portable Computing Devices
Topic 12A: Laptop and Portable Computing Device Components
Topic 12B: Install and Configure Laptops and Portable Computing Devices
Topic 12C: Maintain and Troubleshoot Laptops and Portable Computing Devices
Lesson 13: Supporting Printers
Topic 13A: Printer Technologies
Topic 13B: Printer Components
Topic 13C: Printer Processes
Topic 13D: Install and Configure Printers
Topic 13E: Maintain and Troubleshoot Printers
Lesson 14: Personal Computer Security Concepts
Topic 14A: Security Fundamentals
Topic 14B: Security Protection Measures
Topic 14C: Data and Physical Security
Topic 14D: Wireless Security
Topic 14E: Social Engineering
Lesson 15: Supporting Personal Computer SecurityTopic 15A: Install and Configure Security Measures
Topic 15B: Maintain and Troubleshoot Security Measures
Appendix A: Mapping Course Content to the CompTIA A+ Essentials (2009 Edition) 220-701 Exam Objectives
Appendix B: Mapping Course Content to the CompTIA A+ Practical Application (2009 Edition) 220-702 Exam Objectives
Appendix C: CompTIA A+ Acronyms
Appendix D: A Brief History of Personal Computers
CompTIA Network + Certification
Introducción
The CompTIA Network+® (2009 Objectives) course builds on your existing user-level knowledge and experience with personal computer operating systems and networks to present fundamental skills and concepts that you will use on the job in any type of networking career. If you are pursuing a CompTIA technical certification path, the CompTIA A+ certification is an excellent first step to take before preparing for the CompTIA Network+ certification.
Course Objective: You will identify and describe all the major networking technologies, systems, skills, and tools in use in modern PC-based computer networks, and learn information and skills that will be helpful as you prepare for the CompTIA Network+ certification examination, 2009 objectives (exam number N10-004).
This course is intended for entry-level computer support professionals with basic knowledge of computer hardware, software, and operating systems, who wish to increase their knowledge and understanding of networking concepts and skills to prepare for a career in network support or administration, or to prepare for the CompTIA Network+® (2009 Objectives) exam (exam number N10-004). A typical student in the CompTIA Network+® (2009 Objectives) course should have nine months or more of professional computer support experience as a PC technician or help desk technician. Network experience is helpful but not required; A+ certification or the equivalent skills and knowledge is helpful but not required.
Basic Windows skills and a fundamental understanding of computer concepts are required. Students can obtain this level of skill and knowledge by taking the following Element K courses: Introduction to Personal Computers: Using Windows XP, Windows XP: Introduction, Introduction to Personal Computers: Using Windows Vista or Microsoft Windows Vista: Level 1 and Level 2.
CompTIA A+ certification, or the equivalent skills and knowledge, is helpful but not required. Students may wish to take the following Element K course: CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives.
Lesson 1: Network Theory
Topic 1A: Networking Terminology
Topic 1B: Network Building Blocks
Topic 1C: Standard Network Models
Topic 1D: Physical Network Topologies
Topic 1E: Logical Network Topologies
Topic 1F: Network Categories
Lesson 2: Network Communications Methods
Topic 2A: Transmission Methods
Topic 2B: Media Access Methods
Topic 2C: Signaling Methods
Lesson 3: Network Data Delivery
Topic 3A: Data Addressing and Delivery
Topic 3B: Delivery Techniques
Lesson 4: Network Media and Hardware
Topic 4A: Bounded Network Media
Topic 4B: Unbounded Network Media
Topic 4C: Noise Control
Topic 4D: Network Connectivity Devices
Topic 4E: Wiring Distribution Components
Lesson 5: Network Implementations
Topic 5A: The OSI Model
Topic 5B: Ethernet Networks
Topic 5C: Token Ring Networks
Topic 5D: Fiber Distributed Data Interface (FDDI) Networks
Topic 5E: Wireless Technologies and Standards
Lesson 6: Networking with TCP/IP
Topic 6A: Families of Protocols
Topic 6B: The TCP/IP Protocol
Topic 6C: IP Address Basics
Topic 6D: Custom IP Addresses
Topic 6E: The IP Version 6 Protocol
Topic 6F: The TCP/IP Protocol Suite
Lesson 7: TCP/IP Services
Topic 7A: IP Address Assignment Methods
Topic 7B: Host Name Resolution
Topic 7C: TCP/IP Utilities
Topic 7D: TCP/IP Upper-Layer Services
Topic 7E: TCP/IP Interoperability Services
Lesson 8: Local Area Network Infrastructure
Topic 8A: Bridges and Switches
Topic 8B: IP Routing
Topic 8C: Static IP Routing
Topic 8D: Dynamic IP Routing
Topic 8E: Control Data Movement with Filters and VLANs
Lesson 9: WAN Infrastructure
Topic 9A: WAN Switching Technologies
Topic 9B: WAN Transmission Technologies
Topic 9C: WAN Connectivity Methods
Topic 9D: Voice Over Data Systems
Lesson 10: Network Security
Topic 10A: Computer Security Basics
Topic 10B: Authentication
Topic 10C: Data Encryption
Topic 10D: Protect Network Traffic with IP Security (IPsec)
Topic 10E: Internet Security
Topic 10F: Local Security
Topic 10G: Common Threats
Topic 10H: Threat Mitigation Techniques
Topic 10I: Intrusion Detection and Prevention
Topic 10J: Educate Users
Lesson 11: Remote Networking
Topic 11A: Remote Network Architectures
Topic 11B: Remote Access Networking Implementations
Topic 11C: Virtual Private Networking
Topic 11D: Remote Control Computing
Lesson 12: Disaster Recovery
Topic 12A: Examine Configuration Management Documentation
Topic 12B: Plan for Disaster Recovery
Topic 12C: Fault Tolerance Methods
Topic 12D: Data Backup
Lesson 13: Network Data Storage
Topic 13A: Enterprise Data Storage
Topic 13B: Network-Attached Storage (NAS)
Topic 13C: Storage Area Network (SAN) Implementations
Topic 13D: Clustering
Lesson 14: Network Operating Systems
Topic 14A: UNIX and Linux Operating Systems
Topic 14B: Apple Mac OS X
Topic 14C: Microsoft Operating Systems
Topic 14D: Novell Open Enterprise Server
Lesson 15: Network Management
Topic 15A: Monitoring Tools
Topic 15B: Network Baselining
Topic 15C: Network Optimization
Lesson 16: Network Troubleshooting
Topic 16A: Troubleshooting Models
Topic 16B: TCP/IP Troubleshooting Utilities
Topic 16C: Hardware Troubleshooting Tools
Topic 16D: Common Connectivity Issues
CompTIA Security+ Certification
Introducción
This course is targeted toward an Information Technology (IT) professional who has networking and administrative skills in Windows-based TCP/IP networks and familiarity with other operating systems, such as OS X, Unix, or Linux, and who wants to further a career in IT by acquiring a foundational knowledge of security topics; prepare for the CompTIA Security+ Certification examination; or use Security+ as the foundation for advanced security certifications or career roles.
Basic Windows skills and fundamental understanding of computer and networking concepts are required. Students can obtain this level of skill and knowledge by taking the following Element K courses: Introduction to Networks and the Internet and any one or more of the following: Introduction to Personal Computers: Using Windows XPWindows XP: Introduction Introduction to Personal Computers: Using Windows Vista Microsoft Windows Vista: Level 1 and Level 2
CompTIA A+ and Network+ certifications, or equivalent knowledge, and six to nine months experience in networking, including experience configuring and managing TCP/IP, are strongly recommended. Students can obtain this level of skill and knowledge by taking any of the following Element K courses: CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam ObjectivesNetwork+ Certification: Fourth Edition – A CompTIA Certification or CompTIA Network+® (2009 Objectives)
Additional introductory courses or work experience in application development and programming or in network and operating system administration for any software platform or system are helpful but not required.
Upon successful completion of this course, students will be able to:
• identify fundamental concepts of computer security.
• identify security threats.
• harden internal systems and services.
• harden internetwork devices and services.
• secure network communications.
• establish security best practices for creating and running web-based applications.
• manage public key infrastructure (PKI).
• manage certificates.
• enforce organizational security policies.
• monitor the security infrastructure.
• manage security incidents.
Lesson 1: Security Fundamentals
Topic 1A: Security Building Blocks
Topic 1B: Authentication Methods
Topic 1C: Cryptography Fundamentals
Topic 1D: Security Policy Fundamentals
Lesson 2: Security Threats
Topic 2A: Social Engineering
Topic 2B: Software-Based Threats
Topic 2C: Network-Based Threats
Topic 2D: Hardware-Based Threats
Lesson 3: Hardening Internal Systems and Services
Topic 3A: Harden Operating Systems
Topic 3B: Harden Directory Services
Topic 3C: Harden DHCP Servers
Topic 3D: Harden File and Print Servers
Lesson 4: Hardening Internetwork Devices and Services
Topic 4A: Harden Internetwork Connection Devices
Topic 4B: Harden DNS and BIND Servers
Topic 4C: Harden Web Servers
Topic 4D: Harden Email Servers
Topic 4E: Harden Conferencing and Messaging Servers
Topic 4F: Secure File Transfers
Lesson 5: Securing Network Communications
Topic 5A: Protect Network Traffic with IP Security (IPSec)
Topic 5B: Secure Wireless Traffic
Topic 5C: Secure the Network Telephony Infrastructure
Topic 5D: Secure the Remote Access Channel
Lesson 6: Securing Web Applications
Topic 6A: Prevent Input Validation Attacks
Topic 6B: Protect Systems from Buffer Overflow Attacks
Topic 6C: Implement ActiveX and Java Security
Topic 6D: Protect Systems from Scripting Attacks
Topic 6E: Implement Secure Cookies
Topic 6F: Harden a Web Browser
Lesson 7: Managing Public Key Infrastructure (PKI)
Topic 7A: Install a Certificate Authority (CA) Hierarchy
Topic 7B: Harden a Certificate Authority
Topic 7C: Back Up a CA
Topic 7D: Restore a CA
Lesson 8: Managing Certificates
Topic 8A: Enroll Certificates
Topic 8B: Secure Network Traffic by Using Certificates
Topic 8C: Renew Certificates
Topic 8D: Revoke Certificates
Topic 8E: Back Up Certificates and Private Keys
Topic 8F: Restore Certificates and Private Keys
Lesson 9: Enforcing Organizational Security Policies
Topic 9A: Perform a Risk Assessment
Topic 9B: Enforce Corporate Security Policy Compliance
Topic 9C: Enforce Legal Compliance
Topic 9D: Enforce Physical Security Compliance
Topic 9E: Educate Users
Topic 9F: Plan for Disaster Recovery
Topic 9G: Conduct a Security Audit
Lesson 10: Monitoring the Security Infrastructure
Topic 10A: Scan for Vulnerabilities
Topic 10B: Monitor for Security Anomalies
Topic 10C: Set Up a Honeypot
Lesson 11: Managing Security Incidents
Topic 11A: Respond to Security Incidents
Topic 11B: Evidence Administration
Topic 11C: Recover From a Security Incident
